Thank you for shopping with THE HAMSS. We’re committed to delivering your orders promptly and safely. Please review our domestic shipping policy below.

1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and public holidays).

You will receive:

• A confirmation email once your order is placed.
  
• A shipping notification with tracking details once your order is dispatched.
  

2. Local 45-Minutes Delivery (Available In Selected Areas)

The Hamss offers express 45-minute delivery for local orders placed within our designated service areas.

Key Details:

• Delivery Time: Within 45 minutes of order confirmation
• Service Area: Available with in 10 kms
•  Eligible Orders: Prepaid orders only (Cash on Delivery not available)

For fastest delivery, please ensure:

• Correct address and contact number
• Immediate availability to receive the order

3. Shipping Methods & Estimated Delivery Time

We currently ship only within India.

• Standard Delivery: 4 to 7 business days
  
• Express Delivery (if available): 2 to 4 business days
  

Note: Delivery times are estimated and may vary due to factors like courier delays, weather conditions, or holidays.

4. Shipping Charges

• ₹60 to ₹120 based on your location
  
• Free Shipping on all orders above ₹1000
  

5. Tracking Your Order

Once your order is shipped, you will receive a tracking link via email or SMS.
 You can track your order through our website or the courier partner’s portal.

6. Delivery Issues

Please ensure that your shipping details are correct before placing the order.

We are not responsible for:

• Delays due to incorrect or incomplete addresses
  
• Courier issues outside our control
  

If your order is lost, delayed, or damaged, please contact us within 24 hours of the expected delivery date.

7. Undeliverable Packages

If a package is returned due to delivery failure (e.g. incorrect address or non-availability), we will:

• Contact you for updated address details
• Re-ship the order at your expense (only shipping charges)
  

8. Contact Us

For any shipping-related queries, please reach out to us:
📧 thehamss4u@gmail.com
📞 +91 8124222299

THE HAMSS is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information.

1. Information We Collect

We collect the following types of personal data when you use our website or place an order:

• Personal Identifiable Information (PII): Name, email address, phone number, billing/shipping address
  
• Payment Information: Card or UPI details (processed securely via trusted payment gateways)
  
• Order Details: Products purchased, preferences, order history
  
• Technical Data: IP address, browser type, device used, and cookies for analytics and site performance
  
  

2. How We Use Your Information

We use your data to:

• Process and deliver your orders
  
• Send updates on your orders and shipping
  
• Provide customer support
  
• Improve our website, services, and user experience
  
• Send promotional emails or SMS (only if you opt-in)
  
  

3. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your data only with:

• Trusted partners: Payment gateways, shipping providers
  
• Legal authorities: If required by law or in case of fraud prevention
  

All third parties are required to protect your information and use it only for the services they provide to us.

4. Cookies & Tracking

We use cookies to:

• Remember your preferences
  
• Analyze website traffic
  
• Provide relevant offers or ads (if applicable)
  

You can disable cookies via your browser settings, but some features may not work properly.

5. Data Security

We implement industry-standard security protocols to protect your information from unauthorized access, alteration, or disclosure. All payments are encrypted and handled via secure SSL-certified platforms.

6. Your Rights

You have the right to:

• Access or correct your personal information
  
• Request deletion of your data
  
• Opt-out of promotional messages at any time
  

To exercise any of these rights, please contact us via email.

7. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal data from minors. If we discover that we’ve collected information from a child without parental consent, we will delete it immediately.

8. Policy Updates

We may update this policy from time to time. Changes will be posted on this page with a new effective date. Continued use of the site implies acceptance of the revised policy.

9. Contact Us

If you have any questions about this Privacy Policy or your personal data, contact us :
 📧 thehamss4u@gmail.com
📞 +91 8124222299